Customer and Product Services

You’ve selected the best product.
Now get the best service and support.

Currently, there are over 70 components in the L3 Aviation Products catalog. Each product in our catalog is backed with extensive after-sales support service offerings that help deliver exceptional customer satisfaction.

Whether you’re looking for a real-time answer to an operational or installation question, or trying to locate the latest Technical Publication or Service Bulletin, our goal is to provide you with the information you need, when you need it.

Our Customer and Product Support services include:

  • Avionics Protection
  • Database Design for Recorders using Readout Support Equipment
  • FAST Programs
  • Non-Warranty Repair Information
  • Read Outs
  • Repair and Overhaul
  • Service Bulletins
  • Technical Publications
  • Trained Experts for Real-Time Support
  • Training
  • Warranty Repair/Exchange/Spares Information

If your L3 Aviation Products are already registered with our Support Services Team, please access the Product Support page. If your L3 Aviation Product is not yet registered for Support, please access the Registration form to apply for access.

L3 Repair Centers

Click on your region to view your authorized repair center and request capabilities

North America

L3 Aviation Products-Atlanta, GA (OEM)

Kimberley English
Office : +1 616-285-4236

L3 Aviation Products-Grand Rapids, MI (OEM)

Tami Mundwiler, Service Supervisor
Office : +1 616-285-4318

Tom Rines, Service Administrator
Office : +1 616-285-4238

Chet Vaughn, Service Administrator
Office : +1 616-285-4443

ACSS-Phoenix, AZ (OEM)

Kevin Murtagh
Office : +1 623-445-7030
Fax : +1 623-445-7002

L3 Aviation Products-Sarasota, FL (OEM)

John Duff
Office : +1 941-371-0811


Ametek MRO Singapore

43 Changi South Avenue 2
0401 Singapore 486164
Office : +65 6484 2388

David Corish
Division Vice President

Aloysius Thng
Quality & Engineering Manager

Eileen Ng
Customer Service Manager


Thales Solutions Asia PTE. LTD.
(ACSS Products Only)

21, Changi North Rise, Singapore, 498788
Chin Hock Lim
Office : +65 6424 7155

United Kingdom

Muirhead, UK

Steve Dhanjal, Technical Librarian
Office : +44 20 8843 6971

Steve Wells, Managing Director
Office : +44 20 8571 3422

Robert Fleming, Quality Assurance
Office : +44 20 8843 692

Jon Watts, Customer Service Team Leader
Office : +44 20 8571 3422

Download Capabilities List

British Airways Avionics Engineering, LTD (BAAE)
(ACSS Products Only)

Ely Meadow, Pontyclun Mid Glamorgan
South Wales CF72 BXL
United Kingdom

Jeffrey Cole
Tel: +44 1443 234730

Download Capabilities List


L-3 India MRO (R&O Facility)

L-3 Communications India Pvt Ltd.
Block No: 1, Laurel,  Bagmane Tech Park
C.V. Ramannagar, Byrasundra, Bangalore – 560 093


Wg Cdr T. G. Nataraja (Retd)

Operations Manager (MRO)
Phone: +91-80-67170254

Technical Publications

Click on the location to view technical publications lists

Product Training

Click on your product category for training information

Flight Data Recorders

Download Training Packet

Courses available include:

  • Recorder Operation
  • Recorder Maintenance
  • ROSE Database Development
  • Accident Investigation
  • Iridium Operation

TCAS, TAWS & Mode S Transponders

ACSS offers web-based and classroom based training for a wide range of solutions.

Click here for more information

Database Version Query

Click on your product for database information

LandMark™ TAWS